Why Choose Chaiya
Work That Respects
Your Watch
We handle a small number of watches at a time and give each the attention it needs. Here is what that looks like in practice.
Back to HomeAt a Glance
What You Can Expect
These are the things that make a difference to people who bring their watches to us.
Honest Assessment First
We look at the watch and talk with you before any work begins. Our recommendation is based on what the watch actually needs, not on upselling a more comprehensive service.
Realistic Timelines, Shared Upfront
We give an honest time estimate before you leave the watch with us. If anything changes during the work, we contact you before continuing.
Proper Workshop Technique
Movements are ultrasonically cleaned and lubricated with oils correct for each function. Gaskets are renewed. Timing is regulated across positions on a machine.
Work Documented for Restoration
For restoration work, we photograph and record findings throughout. You receive a written summary when the watch is returned.
Follow-Up After Collection
We're available for questions in the weeks after collection. If something feels off, come back — we'll take a look without hesitation.
Small Workshop, Direct Contact
We handle a limited number of pieces at any time. The person who assesses your watch is usually the person who works on it — no handoffs to unknown technicians.
Workshop Expertise
Mechanical Focus
Chaiya works exclusively on mechanical movements — hand-wound and automatic calibres. This is not a shop that also sells batteries, strap bands, or fashion accessories. The tools, knowledge, and working environment are dedicated to one thing.
- Experienced with movements spanning more than a century of watchmaking
- Familiar with complications including date, chronograph, and moon phase
- Honest about the limits of what we can do — we say so if a movement is beyond practical repair
Equipment & Technique
Workshop Standard
We use an ultrasonic cleaning machine and timing equipment as standard — the same tools used in professional watchmaking. Lubricants are the appropriate grades for each application, and not a single general oil applied across all pivot points.
- Ultrasonic cleaning removes old residue without mechanical stress
- Timing machine regulation across multiple positions
- Correct lubricants for each area of the movement
Communication
No Surprises
We speak with you at the start, and we contact you if anything changes during the work. The cost and timeline are agreed before we proceed. If we discover something unexpected once the movement is open, we stop and call — we don't continue and present a larger bill at collection.
- Initial assessment discussed before commitment
- Agreed cost — no additions without your approval
- Available for questions after the watch is returned
Transparent Pricing
No Hidden Costs
Our service prices are published and discussed openly. There are no assessment fees for the initial conversation. If additional parts are needed, we source them and price them to you before fitting. The price you agree to is the price you pay.
- Prices from ฿4,600 for a case polish to ฿14,400 for full restoration
- Part costs agreed before sourcing
- No charge for declining to proceed after assessment
How We Compare
Chaiya vs. Typical Alternatives
Not all watch repair is the same. Here's how an unhurried, dedicated workshop differs from a general repair counter.
| Feature | Chaiya | Typical Counter Repair |
|---|---|---|
| Initial assessment conversation | ||
| Agreed price before starting work | ||
| Ultrasonic cleaning as standard | ||
| Correct lubricants per position | ||
| Contact if additional work found | ||
| Documentation for restoration work | ||
| Follow-up after collection |
What Sets Us Apart
Distinctly Chaiya
Mechanical-Only Focus
We work only on mechanical movements. No quartz, no battery services. This focus means the workshop is equipped and arranged specifically for the task — not spread across multiple types of repair.
The "Time It Takes" Commitment
We publish our typical timelines openly and stand by them. If something takes longer, we tell you. We don't compress the work to turn pieces around faster than the job allows.
Vintage-Capable
Older movements need different handling. We're familiar with the calibres and sourcing considerations involved in older watches, and we discuss those specifics with you before committing to the work.
No-Obligation Assessment
You can bring a watch in for an assessment conversation without any obligation to proceed. We'll tell you what we observe, and what we'd recommend — then the decision is yours.
Workshop Milestones
A Record of Careful Work
12+
Years in Operation
800+
Watches Serviced
3
Service Tiers
4.9
Avg. Rating
Thai Watchmakers' Network Member
Participates in continuing professional development for independent watchmakers across Thailand.
Chiang Mai Artisan Quarter
Recognised as part of the Wualai Road craft community, alongside traditional silver and gold artisans.
Vintage Restoration Experience
Works on pre-1980 mechanical pieces — hand-wound dress watches, military-spec movements, and pocket watches.
Come and Talk About Your Watch
No obligation, no charge for the initial conversation. We'd be glad to take a look and tell you what we see.
Send a Message