Legal
Privacy Policy
Last updated: 12 May 2025
At Chaiya Watch Repair & Restoration, we take the trust you place in us seriously — with your timepieces and with your personal information. This policy explains what data we collect, why we collect it, and how it is handled. If anything is unclear, please write to us at [email protected].
1. Who We Are
This website is operated by Chaiya Watch Repair & Restoration, located at 91 Wualai Road, Haiya, Chiang Mai 50100, Thailand. We are the data controller for personal information collected through this website and through direct correspondence.
For data-related enquiries, you may contact us at [email protected] or by post at the address above.
2. What We Collect
We collect personal information only when it is reasonably necessary for the services we provide or for communication with you. This may include:
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Contact details: your name, email address, and phone number when you submit an enquiry through our contact form or contact us directly.
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Service information: details about your watch or the service you are enquiring about, shared with us voluntarily.
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Usage data: anonymised information about how visitors interact with our website, collected through cookies and analytics tools (see Section 5).
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Communications: records of correspondence between us, including email threads and notes related to a service enquiry or repair.
Legal basis: We process your data on the basis of your consent (when submitting a form), the performance of a contract or pre-contractual steps (when arranging a service), and our legitimate interest in maintaining business records and improving our website.
We retain personal data for no longer than three years after our last meaningful contact, after which it is securely deleted unless legal obligations require otherwise.
3. How We Use Your Information
The information you share with us is used solely for the following purposes:
- Responding to service enquiries and providing repair or restoration quotes
- Arranging and carrying out watch repair or restoration services
- Maintaining records of services performed for quality and accountability
- Communicating progress updates during an ongoing restoration or service
- Improving our website and understanding visitor behaviour in an anonymised way
- Complying with applicable legal or regulatory obligations
We do not use your information for automated decision-making or profiling. We do not send unsolicited marketing communications.
4. Sharing Your Information
We do not sell, rent, or trade your personal data. We share information only in the following limited circumstances:
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Service providers: Trusted third-party services that assist our operations (such as email hosting, analytics, or website infrastructure). These providers are permitted to process your data only as directed by us and in accordance with this policy.
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Legal requirements: Where required by Thai law, court order, or other regulatory authority.
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Business continuity: In the unlikely event of a business transfer or acquisition, personal data may be among the assets transferred. Any new controller would be expected to honour this policy.
5. Cookies & Analytics
Our website uses cookies — small text files stored on your device — to help us understand how visitors use the site. We use the following types:
Essential Cookies
Necessary for the website to function, such as remembering your cookie consent preference. These cannot be disabled without affecting site usability.
Analytics Cookies
Help us understand how visitors navigate the site — which pages are visited, how long they stay, and where they arrive from. Data is anonymised and used only for website improvement.
You can manage your cookie preferences at any time. For full details, please read our Cookie Policy.
6. How We Protect Your Data
We take reasonable technical and organisational precautions to protect your personal information from unauthorised access, alteration, or disclosure. These include:
- Secure, encrypted data transmission (HTTPS) across our website
- Access to personal data restricted to those with a clear operational need
- Regular review of how we store and process data
- Prompt notification to affected individuals in the event of a confirmed data breach
No method of transmission or storage is entirely without risk. We will always work to minimise that risk, and notify you promptly if a breach affects your information.
7. Your Rights
Under Thailand's Personal Data Protection Act (PDPA) B.E. 2562, and in keeping with internationally recognised standards, you have the following rights:
Access
Request a copy of the personal data we hold about you.
Rectification
Ask us to correct inaccurate or incomplete information.
Erasure
Request deletion of your data where no longer necessary or lawfully held.
Portability
Receive your data in a commonly used, machine-readable format where applicable.
Objection
Object to processing based on legitimate interest or for direct marketing.
Withdraw Consent
Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe and in any case within 30 days. If you are dissatisfied with our response, you may lodge a complaint with Thailand's Personal Data Protection Committee (PDPC).
8. External Links
Our website may include links to external websites for reference or convenience. We are not responsible for the privacy practices of those sites, and this policy does not apply to them. We encourage you to read the privacy notice of any external website you visit.
9. Children's Privacy
Our services are directed at adults aged 18 and over. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data without appropriate consent, please contact us and we will take appropriate steps to remove that information.
10. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or applicable regulations. When we do, we will revise the "Last updated" date at the top of this page.
We encourage you to review this page periodically. Continued use of our website following any changes constitutes acceptance of the revised policy.
11. Contact Us
For any privacy-related questions, data subject requests, or concerns, please reach out: